Mrs. Clean's House Cleaning Forum

[2serengeti]

I'd like to ask all of you out there, what are the best questions you get from clients? The kind of question that makes you say: That's a good question! The other day, someone asked me "What happens if something is broken, damaged, or turns up missing in my home?" and I thought "what a good question". What other good questions are you all hearing out there?

[mrscleannw]

That is a good question, and something I've very specifically addressed for my clients on this page:

Below are our FAQ pages for hiring us, or any other cleaning services.

http://www.mrscleannw.com/frequently-as ... tions.html

http://www.mrscleannw.com/hire-maid.html

[Infomation 1324]

That question should come in your package, when establishing your cleaning service, You should have a package put together with your policies that you go over when meeting your clients,or talking to them over the phone,

When promoting my business and people ask me what all I offer,
I first assure them that I am license, bonded, and insured.
That way if any thing is broken, stolen, or messed up that I have caused, or an employee have done, my insurance cover the damage,

I also offer a 24 hour guarantee, if they are unhappy with a certain area I cleaned I will come back and re clean that area at no charge.
I do not give refund, make that clear, I will never do service and not get paid.
They also will ask you how do you accept payment
you will then say cash or check. I personally like checks, from my long time clients, make sure too if you do accept checks check the bank,
If its a one time cleaning cash would be what I would suggest.

I also tell them that I perform by a 50 point check list
which I also give them, and make sure you can remember
everything you do in the home, that way you don't have to read from a
script that you have written and can't remember

Anther good advice, is to write down question that your clients
ask you, and come up with what ever the name of your business
and put for instance I will use my name
J and M Cleaning Polices
Frequently asked questions
also in your service package you will need to come up with a catch like
What make us the best
List of all the things you do in the home
make sure too that you go through the room in your own house
and do a walk through, and point out all the stuff you are going to clean
anther question that your clients may ask you, how long does it take you when you come in the first time?,
Most of the homes I service, since I don't have a crew, 1 man Job
I tell them between 4 to 5 hours the first time I come into the home
there after thats if they are a regular client 2 to 2 in a half hour there after depending on the size of the home.
and with me it take me long because I am very particular about my homes, I take great pride in my work, plus I bond with my clients so they feel like I am one of the family. So it's very hard for them to replace me, Because I have gain their trust, I can do about two big homes a day ranging anywhere between 200-250 a day.
Good luck!